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Order Status
Has my order shipped?
  Beginning January 2019, our products will be sold through Amazon. Please check your amazon.com account for information on your order status.

Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Beginning January 2019, our products will be sold through Amazon. Please use your amazon.com account to change quantities or cancel an item in your order.

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Beginning January 2019, our products will be sold through Amazon. Please check your amazon.com account for tracking information.

Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
  Beginning January 2019, our products will be sold through Amazon. Please check your amazon.com account for information on your orders.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Beginning January 2019, our products will be sold through Amazon. Please check your amazon.com account for information on your orders.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Beginning January 2019, our products will be sold through Amazon. Please check your amazon.com account for information on your orders.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Beginning January 2019, our products will be sold through Amazon. Please check your amazon.com account for information on your orders.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.